Help! Help! Help!

Topics are in alphabetical order by major identifying phrase.

Dynamic Braille Scaling: Jumbo and Other Sizes
Graphics,High Resolution
Margins, Troubleshooting
Megadots Conversions to Duxbury
MultiCopy Made Easy
Page Missing at the End?
Paper Flow and "Paper Out"

Dynamic Braille Scaling

Size comparison of Braille types

Over the years, customers needed  special Braille sizes for special purposes. This once meant getting a specially built embosser for each Braille size. No more! With Dynamic Braille Scaling, one software command from the keypad selects your choice of Library of Congress Braille, Library of Congress with relaxed spacing between lines, California ADA sign Braille, Jumbo Braille and Petite Braille. (Your embosser has DBS if you go into the menu you usually use, enter parameter 35, and hear a "good" confirmation tone.)

To use DBS, enter 35.0E for Library of Congress (the default), 35.1E for California sign Braille, 35.2E for Jumbo, 35.3E for Library of Congress with extra line spacing, 35.4E for Petite Braille, and 35.5E for Petite with interlining/interpoint. Save the setting change and exit the menu with 1.1E. Remember to adjust line width and lines per page in your translator--California and Jumbo are bigger, of course, while Petite is smaller.

High Resolution Graphics

All new Romeo Attache, Romeo Attache Pro, Romeo 25, Romeo Pro 50, Thomas, Thomas Pro, ET, Juliet Classic, Juliet PRO, Juliet PRO 60, BookMaker, and Braille Express embossers have a high-resolution graphics mode, which improves Braille images by squeezing the dots a little closer together.


You can't get the front and back of the interpoint to line up OR you get an error tone when you try to enter a right margin number on the keypad OR you can't get the Braille to start far enough to the right to bind the copies.

Front and back of interpoint won't line up?

This happens most often when you switch from wide to narrow paper and you forget to adjust your embosser's margins accordingly.  Make sure the left and right margins on your embosser are equal to the line length, including the binding margin, you have selected in your translator or notetaker.  If the embosser's margins are set too wide, your interpoint pages will not line up.

Example: You are embossing from Megadots on narrow paper.  Your document is formatted for a 30-character line with spaces shifted right set to 2.  On the embosser, you will need 32 total cells available, 2 to account for the blank cells that comprise the binding margin and 30 for the text line length.  In your embosser's active user menu, set the left margin to start in cell number 1 by entering 15.1E, and set the right margin to end in cell 32 by entering 14.32E.

Error Tone When You Try to Enter the Right Margin

 Romeo 25, Romeo Pro 50,Thomas, Thomas Pro 50, Marathon, ET & Juliet PRO 60 have a 40-character maximum line width. As a result, entering (for example) 14.42E will produce an error tone. Choose a right margin value of 40 or less.

So How Do I Get Enough Space for Binding on the Left Side?

Often, you can control this in your Braille translator by selecting a binding margin in your translator or notetaker's embosser setup. If your translator or notetaker does not allow you to set a binding margin within the software, please review the tips below.

On 40-character-line embossers, you can gain a character or two just by positioning the paper a little further to the left. Just be sure not to move it far enough to cause the paper to drag as it travels into the embosser, or paper jams will definitely result. Of course, you could always translate your documents a few characters less per line if increased binding width is extremely important--say, 38 characters per line for standard paper. Then set your 40 character embosser for 15.03E and 14.40E and position the paper so the end of the line is as close as feasible to the right edge.

On wider machines, you have more latitude. The maximum possible characters per line on a Juliet Classic or Juliet PRO are actually 56--but this would run completely off the right edge of standard paper. (To get that full 56 character line, you need 15-inch-wide paper.)

Still, you can adjust the binding margin much more easily when you can use settings like 15.03E and 14.42E without incurring the dreaded error tone. These settings will work on BookMaker and Braille Express machines, too, because they have a 44-character line.

Megadots to Duxbury File Conversions

Need to convert MegaDots files to Duxbury?  Save them before they leave Megadots as either ICADD or HTML, then open them in Duxbury.  Veteran transcriptionists report excellent success retaining formatting with this method.

Missing Last Page?

The ET, Juliet Pro 60, Juliet Classic, Juliet Pro, BookMaker, Braille Express 100 and Braille Express 150 think about text in two-page increments. If your last page happens to be an odd-numbered one, your embosser is waiting patiently for the "back" of the page--the even-numbered part.

Enter OL, then FF to finish your document (you'll get an embossed front page with a blank back page).

Avoid this problem in the future by setting your translator for an interpoint embosser. You'll automatically get "double" page break characters when your document ends on an odd-numbered page.

Missing Page numbers?

The embosser does not automatically number pages for you.  That information must come from your Braille translator or notetaker. 

If page numbering is turned on in your translator or notetaker, check to be sure that your embosser's margins are set as wide or wider than the total number of characters per line plus the binding margin, you have selected for your document.  Example:  You use a Braille Lite Millennium to emboss your work.  The line length for your document is 40, and the left margin (or binding offset) is set to 1.  You will to set a 41-character line on the embosser to accommodate the line length and binding margin.  In your current user menu, set the left margin to start in the first cell by entering 15.1E, and set your right margin to end in cell 41 by entering 14.41E.

MultiCopy Basics

Since you cannot make Braille handouts on the office photocopier, this is the next best thing--our embossers can make multiple copies automatically with a few keystrokes.

--Proof your file and run a test copy to check layout, page breaks, etc. Then make any necessary changes to the menu you'll be using.

--Remember that documents that will be produced on an interpoint embosser need to either (1) end on an even-numbered page or (2) have two page-break characters at the end of the file. You don't want page 93 backed with page 1 of the next copy!

--Next, go on-line, enter 3.0E on the embosser's keypad.

--Go back to your computer and copy your file to the embosser, using your translator's Emboss command.

--Back at the embosser's keypad, enter 3.1E, which tells the the embosser the file is completely copied. Next (still on the embosser's keypad) enter 4.NNE ("NN" is how many copies you want and can be any number from 2 to 99). The embosser will start so make sure that paper path is clear.

Multi-Copy can do a lot more, like pause for another job and resume, and the commands for that are in your manual. But this brief summary can get you started.


There's nothing more important to the smooth operation of your embosser.

Remember to allow enough room behind the embosser for outgoing paper to exit the machine and stack neatly. Paper that does not pass smoothly under the paper guide in, through, and out of the embosser can cause it to jam and even overheat in extreme cases--not to mention wasting your time and your entire paper supply!

So when you first load, reposition, or change paper brands or types, please take just a moment to confirm that the first few sheets are passing smoothly under the paper guide, then in, through, and out of the machine to a spot with sufficient stacking space at the rear.

I Still Get That "Paper Out" Tone After I Load Paper

For some reason, the paper is not blocking light from entering the paper-out sensor, causing the embosser to think you are still out of paper. Try moving the leftmost paper edge in small increments to the left, especially if you just loaded a new box of pre-punched paper. The spot you want is where the "solid" part of the paper blocks the sensor, silencing the paper-out tone, yet leaving you sufficient binding margin on the left.

Have a question? Please let us know your location and embosser serial number whenever you contact us about your equipment. We make it easy because you can contact us here.