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General Information

 

from Enabling Technologies

 

 

Thank you for visiting Enabling Technologies website. Included on this page you will find general information about placing an order, contacting us for technical support, Enabling Technologies product warranty statement and more.

 


Placing an order:

 

To place an order with Enabling Technologies you may send an institutional purchase order to us by mail, by fax or by email. You may mail us a check. You may send us a wire transfer. You may place your order by phone using a major credit card (we accept Visa, MasterCard, Discover and American Express). Or if you prefer to order online you may place your order using our online store. Below is our complete contact information.

 

Mailing address:

Enabling Technologies

1601 NE Braille Place

Jensen Beach, Florida 34957 USA

 

Telephone Numbers: 800-777-3687 or 772-225-3687

Fax Numbers: 800-950-3687 or 772-225-3299

 

General email address: info@brailler.com

Online Store: www.store.brailler.com

 


Order Cancellation, Returns and Refund Policies:

 

Order Cancellation: Orders that have not been shipped may be cancelled without any fees. Orders that have been shipped will be charged a 15% restocking fee, plus shipping and handling charges.

 

Returns: Orders that have shipped may be returned to Enabling Technologies with prior authorization within 30 days. There will be a 15% restocking fee, plus shipping and handling charges. Software, Braille paper and adapter cables may not be returned. When returning a Braille Embosser it must be returned in the original manufacturers packaging in new condition with all accessories. Any damage becomes the responsibility of the customer.

 

Refunds: Any refunds issued by Enabling Technologies will be in the form of a check.

 


Product Support:

 

Enabling Technologies Customer Support Department provides product support for products we manufacture and sell by phone or by email. Our support hours are 9:00 AM to 4:00 PM Eastern time, Monday thru Friday, excluding the company's standard holidays. Also, you may wish to visit our website and review our Embosser Support Q&A where we provide a list of our most commonly asked questions and their answers. If you are located outside the United States please contact your local Enabling Technologies distributor. Below is our Customer Support Department contact information.

 

Telephone Numbers: 772-225-3687 Ext. 218 or 800-777-3687 Ext. 218

Fax Numbers: 772-225-3299 or 800-950-3687

Email: support@brailler.com

 

Please visit the Product Support page on our website for additional information.

 


Warranty Statement:

 

Enabling Technologies warrants all parts and workmanship of our Braille Embossers to be free of defects for a period of one year (365 days) from date of delivery. This warranty is extended only to the original purchaser.

 

If your Enabling Technologies Braille Embosser requires service within the warranty period, Enabling Technologies provides our customers located in the United States with complimentary round trip shipping, via ground service, to and from our factory in Jensen Beach, Florida USA for any eligible warranty repairs.

 

Prior to the expiration of your original factory warranty Enabling Technologies will provide you with the option of purchasing an annual Service Maintenance Agreement (SMA). Information about our Service Maintenance Agreement plans may be found here.

 

You may view Enabling Technologies Maintenance & Repair Policy Statement for complete details regarding the repair of your Enabling Technologies Braille Embosser.

 


Privacy Statement:

 

Your privacy is important to us. Any information you provide to Enabling Technologies remains confidential and will only be for Enabling Technologies use. We may use your information to process your order(s), contact you regarding technical support you requested or to send you updates regarding our company and our products. Customer information is never sold, rented or provided at no charge to third parties.

 


Additional Information:

 

All prices reflected on our website are in US dollars and may be subject to change without notice. Brand names, company names, or product names mentioned on our website may be trademarks, registered trademarks, or service marks of their respective companies. The ENERGY STAR logo is a registered service mark of the United States Environmental Protection Agency.

 

Legal Notice regarding links: Enabling Technologies provides links to other sources as a convenience. These sources are outside of Enabling Technologies control and we are in no way affiliated with these sources and do not endorse these sources, their content and their respective policies. Enabling Technologies does not assume any responsibility of the content or accuracy of these sources.