Thank you for visiting Enabling Technologies
website. Included on this page you will find general
information about placing an order, contacting us for
technical support, Enabling Technologies product warranty
statement and more.
Placing an order:
To place an order with Enabling
Technologies you may send an institutional purchase order to
us by mail, by fax or by email. You may mail us a check. You
may send us a wire transfer. You may place your order by
phone using a major credit card (we accept Visa, MasterCard,
Discover and American Express). Or if you prefer to order
online you may place your order using our online store.
Below is our complete contact information.
1601 NE Braille Place
Jensen Beach, Florida 34957 USA
Telephone Numbers: 800-777-3687 or
Fax Numbers: 800-950-3687 or
General email address:
Order Cancellation, Returns
and Refund Policies:
Order Cancellation: Orders that
have not been shipped may be cancelled without any fees.
Orders that have been shipped will be charged a 15%
restocking fee, plus shipping and handling charges.
Returns: Orders that have
shipped may be returned to Enabling Technologies with prior
authorization within 30 days. There will be a 15% restocking
fee, plus shipping and handling charges. Software, Braille
paper and adapter cables may not be returned. When returning
a Braille Embosser it must be returned in the original
manufacturers packaging in new condition with all
accessories. Any damage becomes the responsibility of the
Refunds: Any refunds issued by
Enabling Technologies will be in the form of a check.
Enabling Technologies Customer Support
Department provides product support for products we
manufacture and sell by phone or by email. Our support hours
are 9:00 AM to 4:00 PM Eastern time, Monday thru Friday,
excluding the company's standard holidays. Also, you may
wish to visit our website and review our
Embosser Support Q&A where we provide a list of our most
commonly asked questions and their answers. If you are located outside the
United States please contact your local Enabling
Technologies distributor. Below is our Customer Support
Department contact information.
Telephone Numbers: 772-225-3687 Ext.
218 or 800-777-3687 Ext. 218
Fax Numbers: 772-225-3299 or
Please visit the
Product Support page
on our website for additional information.
Enabling Technologies warrants all
parts and workmanship of our Braille Embossers to be free of
defects for a period of one year (365 days) from date of
delivery. This warranty is extended only to the original
If your Enabling Technologies Braille
Embosser requires service within the warranty period,
Enabling Technologies provides our customers located in the
United States with complimentary round trip shipping, via
ground service, to and from our factory in Jensen Beach,
Florida USA for any eligible warranty repairs.
Prior to the expiration of your
original factory warranty Enabling Technologies will provide
you with the option of purchasing an annual Service
Maintenance Agreement (SMA). Information about our Service
Maintenance Agreement plans may
You may view
Enabling Technologies Maintenance & Repair Policy Statement
for complete details regarding the repair of your Enabling
Technologies Braille Embosser.
Your privacy is important to us. Any
information you provide to Enabling Technologies remains
confidential and will only be for Enabling Technologies use.
We may use your information to process your order(s),
contact you regarding technical support you requested or to
send you updates regarding our company and our products.
Customer information is never sold, rented or provided at no
charge to third parties.
All prices reflected on our website are
in US dollars and may be subject to change without notice.
Brand names, company names, or product names mentioned on
our website may be trademarks, registered trademarks, or
service marks of their respective companies. The ENERGY STAR
® logo is a registered service mark of the United States
Environmental Protection Agency.
Legal Notice regarding links:
Enabling Technologies provides links to other sources as a
convenience. These sources are outside of Enabling
Technologies control and we are in no way affiliated with
these sources and do not endorse these sources, their
content and their respective policies. Enabling Technologies
does not assume any responsibility of the content or
accuracy of these sources.