SMA - Service Maintenance Agreements
Enabling Technologies is pleased to offer you the option of purchasing an Annual Service Maintenance Agreement (SMA) for your new Enabling Technologies Braille Embosser. All of Enabling Technologies Braille Embossers come with a one-year factory warranty. The Annual SMA may be purchased at the time you purchase your Braille Embosser or before your original one-year factory warranty expires.
If you did not purchase an SMA at the time you purchased your Braille Embosser then you may contact us at +1-772-225-3687 ext. 101, any time before the original one-year factory warranty expires, to purchase an annual SMA
If you registered your embosser with us, we will try to notify you in writing, at your address we have on file, approximately three months before your original one-year factory warranty expires, providing you with the option of purchasing an Annual SMA for your Enabling Technologies Braille Embosser if you may want to acquire one.
Enhancing the level of support to the Braille readers and producers in US, Enabling Technologies raised the level of expectations and services again.
Now Enabling Technologies offers you with three different levels of Annual SMAs available for our embossers:
Silver plan that provides you with one repair per annual SMA term – most suitable and priceless for private end-user
Gold plan that provides you with unlimited servicing annually (limited to 1 cleaning with no embosser malfunction per annual SMA term) – most suitable for production institutions
Platinum plan that provides you with unlimited servicing annually (limited to 1 cleaning with no embosser malfunction per annual SMA term) with a 3 working day repair guarantee at ETC facility (certain restrictions may apply) Please view the Service Maintenance Agreement Terms and Conditions for complete details – the Platinum plan is invaluable to organizations and agencies that can not be without a functioning Braille Embosser. This plan guarantees that you will have very minimal downtime should your Braille Embosser need servicing. Beyond competitors capacity to best support the Institutions and Braille Producers that have time constrains and cannot be liable for technical failures. We will be here to support You! No matter what happens, you will be able to Braille.
Registering your new Enabling Technologies Braille Embosser. You may register your Braille Embosser by completing the online Product Registration Form. Or if you prefer, you may download or print the Product Registration Form and return it to us by fax, email or mail.
You may view Enabling Technologies Maintenance & Repair Policy Statement for complete details regarding the repair of your Enabling Technologies Braille Embosser.